Availability and Ordering

Placing Your Wholesale Order                                                                                                

Data Sheet 2023

1 Quart pots are sold in full flats of 12.

All other sizes are sold individually.

Order Minimums for Delivery 

From the last week in April through the 5 weeks that follow:

• $1,500 order minimum for shipping during the above-mentioned dates.
• We allow the breaking out of a larger order(Master Order) into smaller orders, for multiple shipments as long as the individual order meets the shipping minimum. 
• When requesting multiple invoiced orders on the same ship date, shipping to the same location, the additional order(s) must meet the minimums and there will be a minimum packaging surcharge of $75
• All other times of the year, refer to our freight guide for more information about order minimums. 

Order Minimums for Picking up 

From the last week in April through the 5 weeks that follow:

• $750 order minimum to pre-book your order any time before the above-mentioned dates.
• $300 order minimum for pick-ups. Orders must be picked up within 2 weeks of the order acknowledgment date and before the above-mentioned date.   There will be a $30 surcharge for orders during this time that don’t meet our wholesale minimum.
• All other times of the year, our order minimum to hold material is $200.

Order Sheet/Availability

Weekly available plant lists are available March-July.

PDF Availability is posted on our website and sent out via email weekly from mid-March to July. Please call or email to be added to the list. Availability can also be requested during business hours via email.

Our Order Sheet is available on our website (once logged in under the account tab) or you can request one via email. 

Ordering

Please place your order ASAP to ensure the best availability. 

If you submit an order for processing using our order sheet(.xls), your order will be processed within 1-2 business days.  If you are not using the order sheet, your order will take up to 5 business days to process, please submit online via fax, email, or mail your order at your earliest convenience. For help filling out the order sheet see our webinar.

If you do not receive an acknowledgment within 5 days, please contact us to confirm we have received your order. 

All orders must have a tentative ship WEEK(s)to be processed. 

By mid-April, you will receive a form prompting you to confirm your ship date, failure to commit to your ship week(s) will result in your order entering QUOTE status, which will result in the release of your material onto availability.. In the event that your order goes into quote status, you must communicate with us and confirm your ship week(s) and/or day asap. After that, your order will be reinstated and will be subject to availability at that time.

Please carefully review your order acknowledgments. Order changes are accepted up to 72 hours prior to your delivery. Order additions are accepted up to 48 hours prior to shipping. 

At the time of shipping, all varieties may not be ready at the same time so back orders may be necessary.  Please confirm if you would like us to hold back ordered material within 48 hours of your notice.  

Plants on our availability list are not available to the general public as retail purchases. The list is for wholesale purchases only. 

Custom Orders

Custom orders are welcome. 

Custom orders will require a deposit of 50% to commence the production of the order.  We accept custom order requests from August – November. Please fill out this form if you want us to quote your custom project.

Upon receipt and internal processing, we will send a quote for your approval.

We have limited space for custom material, not all requests can be accommodated.

Custom Order Minimums and  Maximums

The following are our order minimum requirements for all custom orders shipped in April through the 5 weeks following.  Your order total must be a minimum of $5,000. There is a maximum of 3 Items for each order. You must be an existing customer to request a custom order. 

7.5″ Fiber GrowPots-  150

8″ Pots -100 (Dahlias Only)

10″ Hanging Baskets- 200

12″, 14″ & 16″ Hanging Baskets/Pots- 100 (same or similar design)

Standard 1QT (STD1QT)-396 plants

Returns and Order Discrepancies

Report order discrepancies and returns with the driver BEFORE the driver leaves your stop. ALL order discrepancies must include photos and be reported via email or text (631-298-1836) within 24 hrs of delivery or at the time of pick up. 

A 15% restocking fee will be charged at our discretion for all returns not related to plant quality issues and/or those that did not follow the return protocol.

Rules & Exclusions

All orders that are not shipped or picked up prior to Memorial Day weekend will not be held. Material reserved after this time will be released back onto our availability. 

There is a 10-piece maximum per succulent gift item variety for each shipment.

Delivery

We deliver with grower trucks, our radius is restricted to the Northeast and Mid-Atlantic states (from Mass to Washington DC). We do not currently offer shipping options through alternative carriers. 

To review our shipping radius. Click Here

There is a charge for this service.

In early to mid-April you must schedule your ship week for delivery. We will email you this form to prompt you. By submitting this form, you are committing to your selected week(s) for delivery.  Changes to your ship week(s) after the form has been submitted will be considered based on delivery schedule availability.

3-4 days before your scheduled shipping week. You will receive a Delivery Date Notification via email. This will tell you what day you can expect your order to arrive. 

In the event that you are the first stop on the truck, we will send a First Stop Notification via email the evening before your Scheduled Delivery Date. 

Prior to your delivery, you will receive a Delivery Window Notification via email informing you the approximate time of delivery. 

You or a representative must be at the delivery site to accept and sign for your order. 

Pick-Up

During the month of May, the greenhouse and office are open to employees only.

No walk-in pickups. All orders MUST be scheduled 72 hours in advance.

Your order will be available for pickup as scheduled, after 1 pm.

If you do not see your order outside, ring the doorbell between the garage doors labeled ‘Customer Pick-Up’.

We will email your invoice in advance of pick up.

Advance Payments  

Deposits of 50% or more, on orders made by cash or check, will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Pre-payments must be received by February 24, 2023. Discounts do NOT apply to early spring or custom orders.

Payments

Payment is due at the time of delivery or pick-up in accordance with your payment terms.

We accept all major credit cards, debit cards, ACH, cash, and checks. 

We can process cards, debit cards, and ACH payments over the phone.

We also offer an Automatic Payment option. This Credit Card Payment and Storage Authorization Form, and ACH Payment and Storage Authorization Form, allows us to store your payment information so your invoice can be processed automatically at the time of delivery or pick up. 

When picking up, please drop checks or cash in the dropbox between the garage doors labeled ‘Customer Pick-Up’.

When using a credit card for payment, the invoiced price will be charged a 3.75% processing fee. All plants are invoiced as priced on our order form and have been discounted as cash, which is our preferred payment method.

Custom orders will require a deposit of 50% to commence the production of your order.

Terms and Conditions of Sale

Customers with Net 30 day terms agree to pay all sales charges listed on your invoice within  30 days of receipt of goods.

Cash-on-delivery (“COD”) customers are required to submit payment at the time of delivery.

Past due accounts will be assessed a service charge of 2% per month (or 24% per year), from the date their Invoice becomes past due, or the maximum rate of interest allowable under law and will be computed daily and compounded annually.

Rules & Exclusions

Customers with overdue account balances and payments on credit cards are not eligible for discounts.