Frequently Asked Ordering Questions

A: The best way to contact us, is during regular business hours, in this order:

Text msg-631.298.1837

Email-[email protected]

Business phone-631.298.1836


A:  May: Mon – Sat 8am-6pm  – All other months : Mon – Fri 8am-4pm 

      We are closed for lunch from 12pm-1pm daily

A: Our current plant offerings are found in our catalog. Availability is sent out to customers via email weekly from mid-March through early July & September-October. If you are a customer and not currently on this distribution list, please call or email to be added. 

Availability can also be requested by contacting us.

A: Once logged in, it is located under the account tab on the top menu labeled Order Sheet. For help with navigating the order sheet see out tutorial below.

A: We welcome opportunities to custom grow for your specific needs. For additional information review or submit our Custom Request Form.

A: To ensure the best availability, you should pre order. Order processing will start mid-December after the launch of our new season’s product online catalog.

A:  We recommend and encourage that all customers use our order data sheet. Orders using the order data sheet will receive priority processing. It can be found under the account tab on our homepage.

We also accept orders by email and/or fax. However, because these submission formats require manual processing,  it will take up to 5-7 business days to be processed and acknowledged.  

A: Although the best way to ensure availability is to pre order, you can order during the season. In this case, we recommend that you contact us for the most current availability when you are ready to order.

A: No, the “wishlist” feature is a tool that serves multiple purposes therefore, it cannot be considered an order. It can, however, be copied and emailed to us for manual processing.

A: Yes. Please select a Monday ship date,  as that is the start of our ship week(s), and include this date at the time of placing your order. 

A: Yes. In early to mid-April, we will contact you to confirm your ship week(s). Changes to your ship week(s) after we’ve reached out to you, will be considered based upon delivery schedule availability.

A: Failure to commit to a ship week(s) by mid April, will result in your order entering QUOTE status. Quote status releases your material onto availability. In the event that your order goes into quote status, you must communicate with us and confirm your ship week(s), at which time your order will be reinstated based on the current availability.

A: Please send all orders to:

Email – [email protected] or [email protected]

Fax – 631-298-1834

A: Our quart sized materials are sold in multiples of 12. All other sizes are sold individually.

A: All orders will be processed and acknowledged to the email address that you provided us. Orders submitted on the order data sheet, will be acknowledged within 1-2 business days. All other orders will be acknowledged within 5-7 business days. If you do not receive an acknowledgment within that time frame, please contact us to confirm that we received your order. 

A: Yes. Please review for accuracy of plants and quantities and review the notes, ship to address, receiving contact phone number, and ship week.

A: Yes. Order changes are accepted up to 72 hours prior to your delivery. Order additions are accepted up to 48 hours prior to shipping. 

A: Our preference is submission of all order changes/additions to be made via email. Fax only, if the preferred method isn’t feasible. 

If you are not using the order data sheet, and are adding to or subtracting from an item, please include the NEW TOTAL quantity. When using the order data sheet to make changes, include ONLY the desired change(s) and not the original order quantities submitted. 

A: Occasionally, we will need to make changes to orders. These changes can be related to conditions such as items canceled by our supplier, items damaged in transit, crop failures, etc. In these instances, we will modify your order and in most cases, indicate the need for the change in the notes section of your acknowledgement. Please review these changes carefully and let us know if any changes need to be made to your order as a result.

A: In April and May, due to shipping logistics, there is a 10 piece maximum per succulent gift item variety for each shipment; at all other times of the year, there are no restrictions.

A: In the Early Spring season, we aim for a ready date of late March. In the Spring season, we aim for a ready date of late April and the beginning of May. 

A: Our Early Spring (ES) are cold-hardy plants that are grown to be ready in mid to late March. They must be picked up and/or delivered no later than mid-April. 

A: If you are a garden center or plant retailer, the plants that we’ve annotated by ***asterisks are not permitted for retail sales on a bench/sales floor. They are permitted to be purchased by any customer for any other use. These restrictions are being passed onto you by the brand that owns these genetics. They are responsible for the enforcement of these policies. We have substitute plant options with no restrictions available.