Frequently Asked Payment & Terms Questions
A: We accept all major credit cards, debit cards, cash and checks.
A: A credit card processing fee of 3.75% will be applied to the total invoiced amount.
A: Yes, we offer an autopay option to automatically bill your credit card or your bank for an ACH transaction. To use this service, you must fill out and send to [email protected] the Credit Card Payment and Storage Authorization Form or ACH Payment and Storage Authorization Form before May.
A: Advance payments are welcomed and encouraged. Deposits of 50% or more, on orders made by cash or check will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Pre-payments must be received by February 24, 2023. Discounts do NOT apply to early spring or custom orders.
A: With the exception of custom orders, a deposit is not necessary.
A: If your order is being delivered, your invoice will be emailed the night before your delivery and a copy will be left with you at the time of your delivery, unless you’ve requested a paperless option. If your order is a pickup, you will find a copy of your invoice on the cart with your plant material.
A: A signature by a company representative is required for deliveries. No signature is required for pickups.
A: Once you’ve received your delivery or completed your pick up.
A: Cash-on-delivery (“COD”) customers are required to submit payment at the time of delivery.
All orders are COD unless you have established terms with us. Terms are net 30 days, with a 2% interest per month (or 24% per year) from the date the invoice becomes past due, or the maximum rate of interest allowable under law and will be computed daily and compounded annually. There will be a $25 service fee for all checks returned due to insufficient funds. Collection and attorney fees will be paid by the customer.
A: Please contact [email protected] for an application. We do not accept applications during the months of April and May.
A: We offer a pre-pay discount. If a 50% cash or check deposit is received by February 24, 2023, you will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Discounts do not apply to early spring, fall, custom orders or customers with an outstanding account balance.
A: Customers with an overdue account balance and payments on credit cards are not eligible for discounts. In addition, discounts do NOT apply to early spring or custom orders.
A: Yes, we will send a statement at the beginning of every month until the balance is paid off. This statement will reflect any finance charges due to past due invoices.
A: It will be applied to your invoice at time of delivery.
A: Please contact us to request a freight quote.