A: A credit card processing fee of 3.75% will be applied to the total invoiced amount.

A: Yes, we offer an autopay option to automatically bill your credit card or your bank for an ACH transaction. To use this service, you must fill out and send to [email protected] the Credit Card Payment and Storage Authorization Form or ACH Payment and Storage Authorization Form before May.

A: Advance payments are welcomed and encouraged.  Deposits of 50% or more, on orders made by cash or check will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Pre-payments must be received by February 24, 2023. Discounts do NOT apply to early spring or custom orders.

A: With the exception of custom orders, a deposit is not necessary.

A: If your order is being delivered, your invoice will be emailed the night before your delivery and a copy will be left with you at the time of your delivery, unless you’ve requested a paperless option.  If your order is a pickup, you will find a copy of your invoice on the cart with your plant material.

A: A signature by a company representative is required for deliveries. No signature is required for pickups. 

A: Using autopay for ACH or CC payment is our preferred option. If you are paying using a check or cash, please drop payments in the dropbox labeled Pick-Ups in between the two garage doors. We can process credit and debit cards payments over the phone in advance of your pickup.

A:  Using autopay for ACH or CC payment is our preferred option. Otherwise, please give your payments to the driver. We can process credit and debit cards payments over the phone in advance of your delivery.

A: Once you’ve received your delivery or completed your pick up.

A: Cash-on-delivery (“COD”) customers are required to submit payment at the time of delivery.

All orders are COD unless you have established terms with us. Terms are net 30 days, with a 2% interest per month (or 24% per year) from the date the invoice becomes past due, or the maximum rate of interest allowable under law and will be computed daily and compounded annually. There will be a $25 service fee for all checks returned due to insufficient funds. Collection and attorney fees will be paid by the customer.

A: Please contact [email protected] for an application. We do not accept applications during the months of April and May. 

A: We offer a pre-pay discount.  If a 50% cash or check deposit is received by February 24, 2023, you will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Discounts do not apply to early spring, fall,  custom orders or customers with an outstanding account balance.

A: Customers with an overdue account balance and payments on credit cards are not eligible for discounts. In addition, discounts do NOT apply  to early spring or custom orders.

A: Yes, we will send a statement at the beginning of every month until the balance is paid off. This statement will reflect any finance charges due to past due invoices.

A: It will be applied to your invoice at time of delivery.

A: Please contact us to request a freight quote.