A: Yes. During the last week of April and the month of May, there is a $1500 minimum order requirement for your order to be shipped. Breaking out a larger order into smaller orders is ok if the individual orders meet the $1500 minimum.

A: Please contact us to request a freight quote. 

A: In late March, we will reach out to confirm and schedule your ship week via an emailed google form. We will not hold material without a confirmed ship week. By submitting the google form, you are committing to your selected week(s) for a delivery.

A: 3-4 days before your scheduled ship week, you will receive a Delivery Date Notification via email indicating what day your delivery will arrive.  

A: In the event that you are the first stop on the truck, we will send a First Stop notification via email the evening before your scheduled delivery date. All remaining orders on the truck will receive a Delivery Window notification via email the morning of their delivery, informing you of the approximate time of delivery.

A:You or a representative must be at the delivery site to accept and sign for your order. 

A: If necessary, a backorder will be placed. Upon receipt, please let us know within 48 hours if you would like us to continue to hold this material for you. Otherwise, the backorder will be cancelled. 

A: Yes, we encourage pick up orders. During the month of May, there is a $300 minimum order requirement for pick up.  Pick up orders must be scheduled 48 hours in advance of your requested pick up date. Please refer to your pick up notice for information regarding the pick up location (address).

A: Pickup orders must be scheduled 48 hours in advance of your requested pick-up date. Requests are made by email or text. Once scheduled, you will receive a  Pick Up Day notification via email, this will include the pickup location.  Pickups are ready when you receive your invoice with locations pick up. 

A: Unless otherwise notified, pickups are at our Laurel location; 600 Laurel Lane, Laurel NY 11948 OR our Wickham Location: 6900 Wickham Ave, Mattituck NY 11952

A: From the last week of April through May, our greenhouse is closed to in-person shopping. Our hours for a self-guided visit in May,  Monday-Saturday 8 am-6 pm. Our hours for visit in March-April-June, Monday-Friday 9am-4pm

At all other times of the year, please contact us to make an appointment.

A: Drive past the main parking lot to the first set of garage doors. Your order should be outside on carts labeled with your company name.

A: Please ring the doorbell between the garage doors labeled ‘Customer Pick-Up’. Someone will come to assist you.

A: In the case of a delivery, please review the discrepancy with the driver and indicate on the signature return sheet.

In the case of a pick up, ring the doorbell between the garage doors and someone will come to assist you.

A: If there is an issue with the quality of the plant, you can reject the plant(s). If the order is being delivered, rejected plant(s) must be returned with the driver and indicated on the signature return sheet. If the order is a pickup, please leave the rejected plant(s) on the cart and email or text us immediately so that an adjustment can be made to the invoice. 

Once the plant(s) have been accepted, they cannot be returned. 

A: All returns not related to plant quality issues and/or those that did not follow the return protocol, will be charged a 15% restocking fee. If the order is being delivered, return the plant(s) with the driver and indicate on the signature return sheet. If the order is a pickup, please leave the plant(s) on the cart and email or text us immediately. 

You will receive an updated invoice including the restocking fee by email within 48 hours. 

A: All Spring orders that are not shipped or picked up before Memorial Day weekend will not be held and will be released back onto our availability. 

All Early Spring orders that are not shipped or picked up by mid April will not be held and will be released back onto our availability.