A: To request to open an account,  please complete the New Customer Intake form.

A: The best way to contact us, is during regular business hours, in this order:

Text msg-631.298.1837

Email-[email protected]

Business Phone-631.298.1836

Fax-631.298.1834

A:  In May: Mon – Sat 8am-6pm  – All other months : Mon – Fri 8am-4pm 

      We are closed for lunch from 12pm-1pm daily

A: We accept custom order requests from August through the first week of December. For additional information review or submit our Custom Request Form.

A: No. The Garden at Beds and Borders is a retail garden center that sells our products. If you’d like to contact them, the best way to reach them is at 631.461.1580 or FB message @thegardensatbedsandborders.

A: The order data sheet is sent out to customers via email weekly from mid-March through early July & September-October. If you are a customer and not currently on this distribution list, email [email protected], to be added.

A: To see prices, log in to the customer portal.

A:  You can submit an order to our sales team through the customer portal. You cannot make payments via the website.

A: Please send all orders to:

Email – [email protected] 

Fax – 631-298-1834

A: As we often sell out, to ensure the best availability, you should pre order. Order processing will start mid-December.

A: Log into the customer portal on our website and submit an order. Or contact us to request a current order sheet.  We recommend and encourage all customers to use these available tools. Orders using these tools will receive priority processing.

We also accept orders by email or fax. However, because these submission formats require manual processing, it will take up to 5-7 business days to be processed and acknowledged.

A: Although the best way to ensure availability is to pre-order, you can order during the season. In this case, we recommend that you log in to the customer portal to place an order. Or contact us for the most current availability when you are ready to order.

A: All orders will be processed and acknowledged to the email address you provided. Once order processing has started, orders submitted with the order data sheet or using the customer portal will be acknowledged within 1-2 business days. All other orders will be acknowledged within 5-7 business days. If you do not receive an acknowledgment within that time frame, please contact us to confirm that we received your order.

A: Yes. Please review for accuracy of plants and quantities and review the notes, ship to address, receiving contact phone number, and ship week. Edits to customer information should be made in the customer portal.

A: Yes. Please select a Monday ship date,  as that is the start of our ship week(s), and include this date at the time of placing your order.

A: Yes. In early to mid-April, we will contact you to confirm your ship week(s). Changes to your ship week(s) after we’ve reached out to you, will be considered based on delivery schedule availability.

A: Failure to commit to a ship week(s) by mid-April, will result in your order entering OPEN status. Open status releases your material onto availability. If your order goes into open status, you must communicate with us and confirm your ship week(s), at which time your order will be reinstated based on the current availability.

A: Yes. Order changes are accepted up to 72 hours before your delivery. Order additions are accepted up to 48 hours before shipping. Additions using the customer portal should be treated as a new order, please ensure the dates match the original order.

A: Our preference is submission of all order changes/additions to be made via email. Additions using the customer portal should be treated as a new order, Please ensure the dates match the original order. Order changes cannot be made on the customer portal.

A: Occasionally, we will need to make changes to orders. These changes can be related to conditions such as items canceled by our suppliers, items damaged in transit, crop failures, etc. In these instances, we will modify your order and in most cases, indicate the need for the change in the notes section of your acknowledgment. Please review these changes carefully and let us know if any changes and/or substitutions need to be made to your order as a result.

A: In April and May, due to shipping logistics, there is a 10-piece maximum per succulent gift item variety for each shipment; at all other times of the year, there are no restrictions.

A: In the Early Spring season, we aim for a ready date of late March. In the Spring season, we aim for a ready date of late April and the beginning of May. 

A: Our Early Spring plants are cold-hardy plants that are grown to be ready in mid to late March. They must be picked up and/or delivered no later than mid-April. 

A: If you are a garden center or plant retailer, the plants that we’ve annotated by ***asterisks are not permitted for retail sales on a bench/sales floor. They are permitted to be purchased by any customer for any other use. These restrictions are being passed onto you by the brand that owns these genetics. They are responsible for the enforcement of these policies. We have substitute plant options with no restrictions available.

A: During May, there is a $1500 minimum order requirement for your order to be shipped. At all other times of the year, we can be more flexible. There is a charge for this service.

A: Yes we encourage pick-up orders. During May there is a $300 minimum order requirement for pick up.  Pick-up orders must be booked 72 hours in advance of your requested pick-up date.

A: Please contact us to request a freight quote, at [email protected]

A: In late March, we will reach out to confirm and schedule your ship week via an emailed Google form. We will not hold material without a confirmed shipping week. By submitting the Google form, you are committing to your selected week(s) for delivery.

A: 3-4 days before your scheduled shipping week, you will receive a Delivery Date Notification via email indicating what day your delivery will arrive. 

A: If you are the first stop on the truck, we will send a First Stop notification via email the evening before your scheduled delivery date. All remaining orders on the truck will need to request an ETA by emailing [email protected]

A: You or a representative must be at the delivery site to accept, sign, and pay for your order. 

A: Pickup orders must be scheduled 48 hours in advance of your requested pick-up date. Once scheduled, you will receive a  Pick Up Day notification via email, this will include the pickup location.  Pickups are ready when you receive your invoice.

A: Laurel location; 600 Laurel Lane, Laurel NY 11948 OR our Wickham Location: 6900 Wickham Ave, Mattituck NY 11952. You will receive a Pick Up Day notification via email indicating the pickup location.

A: From the last week of April through May, our greenhouse is closed to in-person shopping. Our hours for a self-guided visit in May,  Monday-Saturday 8 am-6 pm. Our hours for visit in March-April-June, Monday-Friday 9 am-4 pm.

At all other times of the year, please contact us to make an appointment.

A: Laurel: Drive past the main parking lot to the first set of garage doors. Your order should be outside on carts labeled with your company name. Wickham: Enter into the property at the middle driveway and head to the garage doors attached to the greenhouses (not the barn) by the loading dock.

A: Please ring the doorbell between the garage doors labeled ‘Customer Pick-Up’. Someone will come to assist you.

A: In the case of a delivery, please review the discrepancy with the driver and indicate it on the signature return sheet.

In the case of a pick up, ring the doorbell between the garage doors and someone will come to assist you. Alternatively, email [email protected].

A: If there is an issue with the quality of the plant, you can reject the plant(s). If the order is being delivered, rejected plant(s) must be returned with the driver and indicated on the signature return sheet. If the order is a pickup, please leave the rejected plant(s) on the cart and email or text us immediately so that an adjustment can be made to the invoice. 

Once the plant(s) have been accepted, they cannot be returned. 

A: All returns not related to plant quality issues and/or those that did not follow the return protocol, will be charged a 15% restocking fee. If the order is being delivered, return the plant(s) with the driver and indicate on the signature return sheet. If the order is a pickup, please leave the plant(s) on the cart and email or text us immediately. 

You will receive an updated invoice including the restocking fee by email within 48 hours.

A: All Spring orders that are not shipped or picked up before Memorial Day weekend will not be held and will be released back onto our availability. 

All Early Spring orders that are not shipped or picked up by mid-April will not be held and will be released back onto our availability.

A: A credit card processing fee of 3.75% will be applied to the total invoiced amount.

A: Yes, we offer an autopay option to automatically bill your credit card or your bank for an ACH transaction. To use this service, fill out either the ACH or Credit Card form authorizing us to store and charge your payment information, before May.

A: Advance payments are welcomed and encouraged.  Deposits of 50% or more, on orders made by cash or check will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Pre-payments must be received by February 23, 2024. Discounts do NOT apply to early spring or custom orders.

A: Except for custom orders, a deposit is not necessary.

A: If your order is being delivered, your invoice will be emailed the night before your delivery and a copy will be left with you at the time of your delivery.  If your order is a pickup, you will find a copy of your invoice on the cart with your plant material. Invoices are emailed the evening before your pickup.

A: A signature by a company representative is required for deliveries. No signature is required for pickups.

A: Using autopay for ACH or CC payment is our preferred option, this option allows us to charge you at the time of pick-up. If you are paying using a check or cash, please drop payments in the dropbox labeled Pick-Ups in between the two garage doors. We can also process credit and debit card payments over the phone in advance of your pickup.

A:  Using autopay for ACH or CC payment is our preferred option. This option allows us to charge you at the time of delivery. See the driver to use a QR Code for AHC and Credit Card payments. Otherwise, please give your payments to the driver. We can process credit and debit card payments over the phone in advance and at the time of your delivery.

A: After you’ve received your delivery or completed your pick-up.

A: Cash-on-delivery (“COD”) customers are required to submit payment at the time of delivery.

All orders are COD unless you have established terms with us. Terms are net 30 days, with a 2% interest per month (or 24% per year) from the date the invoice becomes past due, or the maximum rate of interest allowable under law, and will be computed daily and compounded annually. There will be a $25 service fee for all checks returned due to insufficient funds. Collection and attorney fees will be paid by the customer.

A: Please contact [email protected] for an application. We do not accept applications during April and May. 

A: We offer a pre-pay discount.  If a 50% cash or check deposit is received by February 23, 2024, you will receive a 3% discount. This discount will only be applied to the prepaid amount on orders that comply with our $1500 minimum. Discounts do not apply to early spring, fall,  custom orders, or customers with an outstanding account balance.

A: Customers with an overdue account balance and payments on credit cards are not eligible for discounts. In addition, discounts do NOT apply to early spring or custom orders.

A: Yes, we will send a statement at the beginning of every month until the balance is paid off. This statement will reflect any finance charges due to past-due invoices.

A: It will be applied to your invoice at the time of delivery.